Delivery & Returns
Bookaholics charges a flat rate of $5 per order for delivery to any New Zealand address. Orders over $50 in value are posted free within New Zealand.
Postage to Australia is $10 for the first item and then $5 each for each additional item.
Postage to all other countries is $25 for the first item and then $15 each for each additional item.
We use CourierPost for most of our deliveries but we may occasionally use NZ Post. Both carriers deliver to street addresses and P.O boxes.
To ensure your goods reach you quickly, we might sometimes ship your order in parts. If this happens, there is no extra cost to you.
Your package will be well-wrapped and as waterproof as possible. Please ensure that the package can be left in a dry and sheltered place on delivery.
On the Bookaholics website, all stock items are marked either IN STOCK or have an estimated delivery time. We hold the majority of our stock in-house so most goods are shipped within one day of the order being placed.
Sometimes we may temporarily run out of stock. If this happens, we’ll notify you and provide a new expected delivery period. You have the option to cancel your order and receive a full refund.
Below are our target delivery times. Please note that these are not guaranteed:
- Orders to residential addresses should arrive by 12.00 noon on the second working day
- Orders to rural delivery addresses should arrive within 2 – 4 working days
NZ Post Standard Mail
- Orders within Auckland should arrive between 1 – 3 days
- Orders to all other areas should arrive between 2 – 4 days
Please contact us if your order does not arrive within the given delivery timeframe.
Please check your parcels carefully when you receive them. If you have any issues with your delivery then please contact us within seven days so we can rectify the issue. Please ensure you keep the original packaging and any other documentation.
If you have received a faulty product, you can return your purchase for either a replacement, a full refund or a store credit. Please contact us if you need to return your product.
Most items can be returned for a full refund (less shipping charges) within 30 days of shipping. They must be in new condition, factory sealed and unused. Please return the item with a copy of the order confirmation email you received when placing your order and the reason it has been returned.
For your protection, you may wish to send your return via insured parcel post.